Work with the population

Reception of citizens is provided by Head of culture administration of Astana weekly in accordance with the approved schedule:

Full name

Position

 Time of reception

Phone

1 Mazhagulov Bolat
Bauyrzhanovich
The Head of Administration

Wednesday
16.00-18.00

 55 67 64
2 Tokesbay Kanat
Saparovich
Deputy head

Tuesday
16.00-18.00

 55 67 74
3 Mukhambetalina Narima
Abylovna
Deputy

Thursday   15.00-17.00

 55 67 75

The organization of reception of citizens and provision of consideration of physical and legal entities appeals is provided by lead expert of Department of arts of culture department of Astana city  Kemerbayeva Ainur Amantayevna, tel: 55 67 67, Beibitshilik Street, 11, office 750. madeniet.astana@mail.ru

Analysis of the complaints received by the Department of culture, archives and documentation of Astana city in 2015

 The Department of culture of Astana, for the ІІІ quarter of 2015, provided analysis of consideration of physical and legal entities appeals. During this period, Department of culture of Astana city total received 350 appeals, among them from physical entities 166 appeals, from them satisfied – 8, explained – 158; from legal entities 184 appeals, satisfied – 9, explained – 175. Out of total number of letters 3 were collective.

Analysis of the work on the appeals received in the Office of culture of Astana city in 2014

 Department of culture of Astana city, on the results of works for 2014, provided analysis of consideration of physical and legal entities appeals. During this period, Department of culture of Astana city total received 388 appeals, among them from physical entities 173 complaints, from them satisfied – 17, explained – 156; from legal entities 215 appeals, satisfied – 29, explained – 186. Out of total number of letters 19 were collective.

 Analysis of the complaints received by the Department of culture of Astana in 2013

 The Department of culture of Astana city, on the results of work for 2013, provided analysis of consideration of physical and legal entities appeals. During this period, Department of culture of Astana city total received 334 appeals, among them from physical entities 140 appeals, from them satisfied – 21 explained – 118, terminated – 1; from legal entities 194 appeals, satisfied – 45, explained – 146. Out of total number of letters 7 were collective.

Order about consideration of physical and legal entities appeals. Download